Text Raffle Terms & Conditions

For information on how we use your personal data please see the Privacy Notice here.

1. The monthly prize draw will be open at 12pm on the 1st of each month, and close at 11:59pm on the last day of each month.

2. Entry to the prize draw begins by texting ‘PTSDUK’ to 70215. Text messages cost your standard network message charge (based on your service provider rates – please check with your provider). You will then receive a message from 70215 providing you with instructions to enter the competition and the option to make a donation to PTSD UK. You must reply to this message to enter (with either donation amount, or specifying that you do not wish to make a donation).

3. For the avoidance of doubt, opting out of the optional donation will not affect your entry into the prize draw.

4. The prize draw is open to all residents of the UK (please note the text service to enter the prize draw does not include Channel Islands or Isle of Man mobile networks). The prize draw is open to those aged 18 or over, except PTSD UK Trustees and Staff. Proof of age, identity and eligibility may be requested.

5. Please ensure you spell the Keyword correctly and send your text message to the correct Short Code within the time period that the prize draw is specified as being open. If your short code is invalid, or your text message is received outside the specified time period you will not receive a bounce-back message but may still be charged your standard network message charge. You will not be donating to PTSD UK nor will you have entered the prize draw. If you enter the Keyword incorrectly but we, acting reasonably, believe that you are trying to find out more information about the prize draw, you will be sent the free bounce-back message, as described above.

6. If you’re a UK taxpayer, PTSD UK can claim an equal share of an additional £2.50 in Gift Aid from the Government for every £10 donation you make. If you elect to make an optional donation, we’ll send a follow up text to ask if you want us to claim Gift Aid on your donation. If you follow the link in our follow up text you’ll be taken to a Gift Aid declaration – please read it carefully. Find out more about Gift Aid here.

7. There is only ONE prize available each month to be won. The details of the prize are as follows: A PTSD UK Supporters Goodie Bag worth over £100 – which is a selection of items from our Supporters Store (not necessarily the ones pictured in any marketing of the competition).

8. The winner will be selected at random and contacted by PTSD UK by telephone from a withheld number. If the winner does not respond in order to claim the prize by the end of the next working day, PTSD UK reserves the right to contact the next eligible winner (and in this case the original winner forfeits their claim to the prize), and so on until a winner is found.

9. The prize is as stated. There is no cash alternative and the elements of the prize cannot be sold or transferred in any circumstances. For the avoidance of doubt, unless specified above, no other costs or expenses will be covered by PTSD UK, or any of the prize providers.

10. PTSD UK and its sub-contractors, subsidiaries and/or agencies cannot accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any text not being properly received.

11. The prize draw and text donation service is provided by Donr on behalf of PTSD UK. If you have any queries regarding the service, please contact Donr at the following email address: hello@donr.com or call on the following Helpline Number: 0333 4444 111 (Monday to Friday 9:00 – 17:30).