Privacy


At PTSD UK we are committed to protecting your privacy. This statement describes how PTSD UK collects and uses personal information about people who visit our website. The terms of this statement may change, so please check it from time to time.

If you have any queries about this privacy statement please contact hello@ptsduk.org


How do we collect information?

We obtain personal information from you when you enquire about our activities, register with us, send or receive an e-postcard, make a donation to us, ask a question about PTSD or otherwise provide us with personal information. We may also receive information about you from third parties, for example from our service providers or from a friend who wants to tell you about our websites or the fundraising activities we carry out.


What information do we collect?

The personal information we collect might include name, date of birth, email address, postal address, telephone number and credit/debit card details. We may also collect health information if you tell us about your PTSD experience or the experiences of a friend or relative.

We also gather general information about the use of our websites, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in PTSD UK emails. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.


How do we use this information?

We will use your personal information:

  • to provide you with the services, products or information you have requested;
  • to create an account for you if you register with us;
  • for administration purposes;
  • to further our charitable aims, including for fundraising activities.

As part of this, we may analyse the personal information we collect to create a profile of your interests and preferences so that we can contact you in the most appropriate way and with the most relevant information. Where relevant, we may also assess your personal information for the purposes of fraud and credit risk reduction.

If you enter your contact details in one of our online registration forms, we may use this information to contact you even if you don’t “send” or “submit” the form. We will only do this to see if we can help with any problems you might be experiencing with the form or with our websites.

We may need to share your information with our service providers, associated organisations and agents for the purposes described above.

Share Page